on orders of $399 or more
Orders placed on weekends for in stock items will ship by the following Monday.
We use USPS, UPS and FedEX for all our shipping.
USPS, UPS and FedEX offer updated tracking of your shipment. We will provide you with your package tracking #.
Delivery time is determined by shipping method chosen at time of checkout and is based on weekdays. Delivery to carrier constitutes delivery to customer.
Shipping charges are not refundable unless the carrier has failed to meet the delivery commitment in their shipping guide. When the carrier has failed to meet the delivery commitment, the decision by the carrier regarding a claim for refund is final.
International shipping is more affordable via USPS Priority Mail, however, the delivery time is not guaranteed, and varies from 6-10+ days (except weekends and holidays).
Customer is responsible for all duty rates, customs and brokerage fees that may be due at time of delivery. Check with your local Customs Department to determine if there will be any fees before placing an order. International orders will only ship to the billing address of the credit card being used for payment. Delivery to carrier constitutes delivery to customer. We are not responsible for delays caused by your Country's Customs department. If Customs in your country refuses to give you your package, you can have the package returned to us for refund (minus shipping charges). Refund will be considered after we receive the merchandise. Upon inpsection we deem item(s) is in resellable conditions then we will issue a refund.
USPS has a size limitation that varies from Country to Country, but it is usually 42”. If you are ordering an item longer than 42”, you will have to select UPS as your shipping method.
•Express Mail International - Estimated time of delivery: 3-5 Days (except weekends and holidays).
•Priority Mail international - Estimated time of delivery: 6-10 Days (except weekends and holidays).
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• -without showing signs of wear or damage in any way
• -within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• -must not be a special order or a custom order
• -unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.